Support

How can we help?

Questions about SonifyMusic, your SoundScore, your account, or billing — we're here to help. Reach us by email and check the common questions below.

Email us at support@sonifymusic.aiWe usually reply within 1–2 business days.

Frequently asked

How do I get a SoundScore for my track?

Upload your track in the SonifyMusic app. Analysis runs automatically and your SoundScore report is ready in a few minutes — you'll be notified when it's done.

How do I delete my account and my data?

In the app, go to Settings → Account → Delete Account. This permanently removes your account and associated data. You can also email support@sonifymusic.ai and we'll process the deletion for you.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Manage or cancel anytime on your device under Settings → [your name] → Subscriptions.

I found a bug or have feedback.

We'd love to hear it. Email support@sonifymusic.ai with your device, iOS version, and what happened, and we'll get on it.

How is my data used, and which AI providers see it?

See our Privacy Policy and AI & Data Use Disclosure for exactly what we collect, how it's used, and which third-party AI providers process it.